Return Policy | Slaxyronnnnrozan

Overview

At Slaxyronnnnrozan, we are committed to ensuring your complete satisfaction with our event decoration rental services. We understand that circumstances can change, and plans may need to be adjusted. This Return Policy outlines our procedures for rental returns, cancellations, and refunds to ensure a clear and fair process for all our valued customers.

We encourage you to read this policy carefully before making a booking. If you have any questions about our return procedures or need clarification on any aspect of this policy, please do not hesitate to contact our customer service team. We are here to help and ensure your experience with us is as smooth as possible.

Please note that this policy applies specifically to our rental services. Different terms may apply to custom orders or purchased items, which will be communicated at the time of ordering.

Rental Return Procedures

Collection of Rental Items

For most rentals, our team will collect the items from your venue at a pre-arranged time following your event. This collection service is included in many of our rental packages, though some rentals may require you to arrange for items to be available for pickup at a designated location.

It is your responsibility to ensure that all rental items are accessible and available for collection at the agreed time. Our collection team will need clear access to the venue and sufficient space to safely disassemble and pack the items. If items are not accessible or if there are delays not caused by our team, additional charges may apply.

Please ensure that all rental items are accounted for at the time of collection. Our team will conduct a brief inspection to verify that all items are present and in acceptable condition. Any missing items or significant damage will be noted at this time.

Self-Return Option

In some cases, customers may opt to return rental items themselves to our showroom or warehouse facility. If you choose this option, the following conditions apply:

Items must be returned within the agreed timeframe, typically by the morning following your event or as specified in your rental agreement
Items must be carefully packed and transported to prevent damage during transit
Items must be returned in the same condition as received, allowing for normal use during the rental period
Late returns may incur additional daily rental charges
Items returned outside of business hours should be pre-arranged with our team

Condition of Returned Items

All rental items are expected to be returned in substantially the same condition as when they were delivered, with reasonable allowance for normal use during your event. We understand that items will be used and some minor wear is expected. However, significant damage, staining, or alterations to rental items may result in additional charges.

Examples of damage that may incur charges include:

Tears, cuts, or rips in fabric items
Stains that cannot be removed through normal cleaning processes
Broken structural components on arches, backdrops, or props
Missing flowers, decorative elements, or accessories
Burn marks, water damage, or other significant alterations
Any modifications made to the items without prior approval

We assess each situation fairly and will discuss any concerns with you before applying charges. Our goal is to maintain our inventory in excellent condition for all our customers while being reasonable about normal wear and tear.

Cancellation Policy

Standard Cancellations

We understand that circumstances can change, and you may need to cancel your booking. Our cancellation policy is designed to be fair to both you and our business, taking into account the time and resources we allocate to prepare for your event.

The following cancellation terms apply to standard rental bookings:

Cancellations made more than 30 days before the event date: Full refund of deposit, less any administrative fees
Cancellations made 15-30 days before the event date: Fifty percent of the deposit will be refunded
Cancellations made 7-14 days before the event date: Twenty-five percent of the deposit will be refunded
Cancellations made less than 7 days before the event date: No refund of deposit

For bookings where the full payment has been made in advance, refunds will be calculated based on the total booking amount using the same percentage structure outlined above.

Rescheduling

If you need to change the date of your event rather than cancel entirely, we will do our best to accommodate your new date. Rescheduling requests are subject to availability and should be made as early as possible.

Rescheduling requests made more than 14 days before the original event date may be accommodated at no additional charge, subject to availability
Rescheduling requests made 7-14 days before the original date may incur a rescheduling fee
Rescheduling requests made less than 7 days before the original date will be treated as cancellations, with a new booking required for the new date

If your preferred new date is not available, you may choose an alternative date or proceed with a cancellation according to our standard cancellation terms.

Cancellation Due to Weather or Unforeseen Circumstances

We understand that some circumstances are beyond your control. In cases of severe weather events, natural disasters, or other extraordinary circumstances that make it impossible or unsafe to proceed with your event, we will work with you to find a suitable solution.

Options may include:

Rescheduling to an alternative date at no additional charge
Credit towards a future booking
Partial or full refund, depending on the circumstances

Each situation will be assessed on a case-by-case basis. Please contact us as soon as possible if unforeseen circumstances affect your event plans.

Refund Process

Processing Time

When a refund is approved, we aim to process it within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

Credit card refunds: Typically 5-10 business days after processing
Bank transfer refunds: Typically 3-5 business days after processing
Other payment methods: Timing varies; please contact your payment provider for details

You will receive email confirmation once your refund has been processed. If you have not received your refund within the expected timeframe, please check with your bank or credit card company first, as processing times can vary. If you still have not received your refund, please contact us.

Refund Method

Refunds will be issued using the same payment method used for the original transaction whenever possible. If the original payment method is no longer valid or accessible, we will work with you to arrange an alternative refund method.

Partial refunds may be issued in cases where:

The cancellation policy allows for a partial refund based on timing
Some items were returned damaged and charges apply
Additional services were used but the main rental was cancelled

Damaged or Missing Items

Assessment Process

After rental items are returned or collected, our team will conduct a thorough inspection to assess their condition. This inspection typically occurs within 1-3 business days of collection. If any damage or missing items are identified, we will contact you to discuss the assessment and any applicable charges.

We believe in transparent communication and will provide you with clear documentation of any issues identified, including photographs where applicable. You will have the opportunity to discuss the assessment with us before any charges are applied.

Damage Charges

Charges for damaged items will be determined based on the extent of the damage and the cost of repair or replacement. Our charges are calculated fairly and reflect only the actual cost to us of restoring or replacing the item.

Minor damage that can be repaired: Repair costs plus an administrative fee
Significant damage requiring replacement: Replacement cost of the item or component
Missing items: Full replacement cost of the item

If you have concerns about any damage charges, we encourage you to contact us to discuss the matter. We are committed to resolving any disputes fairly and amicably.

Security Deposits

Some rental items may require a security deposit at the time of booking. This deposit is held to cover any potential damage, loss, or additional charges that may arise during the rental period.

Security deposits will be refunded within 7-10 business days after the rental items have been returned and inspected, provided that:

All items have been returned in acceptable condition
No damage beyond normal wear and tear has occurred
All items have been returned on time
No additional charges are applicable

If any charges apply, they will be deducted from your security deposit, and the remaining amount will be refunded to you. If charges exceed the deposit amount, you will be invoiced for the difference.

Exceptions

Certain items and services may be subject to different return and refund terms. These exceptions will be clearly communicated at the time of booking:

Custom-made items: These may be non-refundable or subject to higher cancellation fees due to the personalised nature of the work
Seasonal or high-demand periods: During peak seasons such as wedding season, stricter cancellation terms may apply
Special promotions: Items booked under promotional pricing may have different return terms
Delivery charges: These are typically non-refundable once delivery has been made

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us using one of the following methods:

Phone: Call us during business hours at +61 3 9555 4422
Email: Send your request to partnership@slaxyronnnnrozan.world
In person: Visit our showroom at 20-22 Hardner Road, Mount Waverley VIC 3149

When contacting us, please provide your booking reference number, the items you booked, the event date, and the reason for your cancellation or refund request. This will help us process your request as quickly as possible.

Contact Information

If you have any questions about our Return Policy, please contact us:

Slaxyronnnnrozan
20-22 Hardner Road, Mount Waverley VIC 3149, Australia
Phone: +61 3 9555 4422
Email: partnership@slaxyronnnnrozan.world

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